Terms and Conditions

Please note that the following Terms and Conditions outline the agreement between users ("you" or "your") and SuperSupport.ai ("we," "us," or "our") regarding the use of our AI-powered app that offers support ticket comment rewriting and support thread analysis services ("the App"). By accessing or using the App, you agree to be bound by these Terms and Conditions.

1. App Services:

  1. The App utilizes AI technology to rewrite support ticket comments and analyze support threads for the purpose of improving efficiency and effectiveness in customer support interactions.
  2. The accuracy and effectiveness of the AI-generated content may vary, and we do not guarantee the complete elimination of errors or the preservation of the original intent of the support ticket comments.
  3. The App's analysis of support threads is provided as a tool to assist in identifying trends, patterns, and potential areas for improvement. It does not replace human judgment and should be used as a supplementary resource.

2. User Responsibilities:

  1. You are solely responsible for the content you input into the App, including support ticket comments and support threads. Ensure that you have the necessary rights and permissions to use and upload such content.
  2. You understand and agree that we do not claim ownership over the content you submit. However, by using the App, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute the content for the purposes of providing and improving the App's services.
  3. You are responsible for maintaining the confidentiality and security of your account credentials. Notify us immediately of any unauthorized access or use of your account.

3. Limitations of Liability:

  1. The App's services are provided on an "as-is" and "as available" basis. We make no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or suitability of the App for any particular purpose.
  2. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the App or any content generated by it.
  3. We shall not be responsible for any loss, damage, or unauthorized access to your data resulting from technical issues, system maintenance, or third-party actions.

4. Intellectual Property:

  1. All intellectual property rights related to the App, including its design, algorithms, and content, belong to us or our licensors. You agree not to reproduce, modify, or distribute any part of the App without our prior written consent.
  2. Any feedback, suggestions, or ideas you provide regarding the App's features or functionality may be used by us without any obligation to compensate you or maintain confidentiality.

5. Termination:

  1. We reserve the right to suspend or terminate your access to the App, at our discretion, if we believe you have violated these Terms and Conditions or engaged in any illegal or unauthorized activities.
  2. You may discontinue using the App at any time. Upon termination, any provisions that are intended to survive termination, including ownership and limitations of liability, shall continue to apply.

6. Modifications:

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting. It is your responsibility to review the Terms and Conditions periodically for any updates.

7. Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in the United States.

Please read these Terms and Conditions carefully before using the App. If you do not agree with any provision, discontinue the use of the App. Your continued use of the App signifies your acceptance of these Terms and Conditions.